Error of her ways

By no means do I condone adultery but I do see the merit in this woman's lawsuit:

In documents filed in the Ontario Superior Court of Justice, Ms. Nagy seeks $600,000 for alleged invasion of privacy and breach of contract...Ms. Nagy's bill was being sent in her name until her husband signed up for Rogers Internet and home phone. Those services, along with Ms. Nagy's cellphone, were bundled into one bill, and that new invoice was addressed to her husband, the suit alleges. The invoice mailed to her then-husband contained details of her outgoing cellphone calls, the suit, filed in January, 2009, says. Ms. Nagy's husband figured out from the phone bill that she was having an affair. He left her and the children in August, 2007.
Woman sues Rogers over cellphone bill, says it ruined her marriage - The Globe & Mail

Ms Nagy fully admits that she had an extra-marital affair that lead to the termination of her marriage. Rogers had no right to bundle her cell phone plan with the other Rogers services and change the billing name without her permission. It could have been a business phone and that needed to be in her name, Rogers just doesn't know these things. The fact is that despite what the customer did, Rogers did break privacy laws.
I actually had to deal with a similar situation years ago that I blogged about:

I spent most of today calling customers to let them know when they can upgrade their cell phone. From as much as I remember, this is a VERY revealing conversation I had today. The names and places have been changed to protect the innocent (and not so innocent).

Teacherlady: Hi, is [Bob] there?
Wife: No, he's at work. Can I take a message?
TL: [Company preamble] Can you let [Bob] know that the cell phone he purchased from us about two years ago is eligible for an upgrade [later this month]?
W: You must have the wrong [Bob], we don't have a cell phone.
TL: Is this the [Bob Smith**] residence?
W: Yes, what address do you have?
TL: [Cherrytree Lane]
W: That's our house. When was the phone purchased?
TL: Two years ago.
W: Hmmm, When was the last call made?
TL: Sorry, I don't have access to that information. Only if [Bob] called directly could he find that out. If there has been some sort of mistake, tell [Bob] to call us directly so we can get this fixed.
W: Umm, [long pause] well thank you for telling me. [long pause]
TL: Well, [awkward pause] thank you for your time and hope you have a good day.

A couple minutes later I was on the phone when a co-worker told me there was a very angry woman on the phone who would talk to no one but me. By the time he tried transferring the call, she had hung up.

I explained to my co-workers and supervisor what had happened. Then I told them what I wanted to say the customer if he called in mad. "Number one: It's not my fault that you two have trust issues. Number two: It is not my fault that you are dumb enough to use your house number as your customer contact number for your secret cell phone."

** The real name is actually uncommon so it was no mistaking that I had the right house.